Daily Operations

This section covers the core compliance requirements every dispensary must follow after opening. These are the rules that keep your license active, your records accurate, and your store inspection-ready at all times. OCM can review your store at any time through inspections, audits, complaints, or renewal. This section covers the ongoing requirements that decide whether you stay open and renew clean.

ADA requires dispensaries to communicate effectively with customers with disabilities. This page explains auxiliary aids, when interpreters may be required, what staff cannot refuse, and how to reduce complaint risk in NY and NYC.

A vendor indemnification clause is a contract provision where one party agrees to defend and reimburse the other for certain claims, losses, or lawsuits. In cannabis retail, indemnification determines who pays if something goes wrong.

New York cannabis dispensaries must keep complete records of sales, inventory, security, delivery, employees, ownership, and financial activity. Most records must be retained for at least five years and be immediately available during an OCM inspection. If you cannot produce a record on demand, OCM treats it as missing.

ADA requires dispensaries to modify store policies when necessary for customers with disabilities. This page explains what qualifies as a reasonable modification, what counts as a fundamental alteration, and how to reduce legal risk.

Before you can open a New York cannabis dispensary, your location, construction, storage, and security systems must comply with state and local law. If the address is wrong, the buildout is not permitted, or the security infrastructure is incomplete, OCM can deny approval to open even if your license was granted. This section explains the physical and structural rules that apply before and after opening.