Products & Safety

Cannabis affects people differently based on age, health status, and life circumstances. OCM provides specific education materials for certain populations, and retailers are expected to handle these interactions carefully and consistently. Retail staff must provide neutral, factual information and rely on state-issued materials. Medical advice and personal opinions are not permitted.

Cannabis delivery is tightly regulated. Every delivery must follow OCM rules exactly, from staffing and vehicles to payment, tracking, and verification.

Cannabis is legal in New York, but it remains illegal under federal law. Because of that, New York cannabis operators are still subject to a wide range of federal rules enforced by agencies outside the cannabis program. These requirements affect banking, taxes, accessibility, marketing, payments, employment, safety, and risk exposure.

Daily dispensary operations are tightly regulated. Sales rules, ID checks, purchase limits, staff roles, layout, and recordkeeping must all match OCM requirements and your approved operating plan.

Delivery is part of retail operations. OCM applies the same retail rules to delivery that apply inside the store, plus additional requirements for drivers, identity checks, tracking, and security.

Explains what happens after proximity protection, why you still cannot open, what a provisional license allows, and the steps you must complete before OCM issues a final license.

Federal workplace safety laws apply to every dispensary, regardless of size or license status. Cannabis businesses must comply with Occupational Safety and Health Administration (OSHA) standards even though cannabis remains federally illegal. Safety violations can result in inspections, citations, fines, or corrective orders.

MRTA Article 4, Sections 78–86 set the operational rules every adult-use cannabis licensee must follow once licensed. These provisions govern daily operations, inspections, records, packaging, testing, distribution, retail conduct, and advertising.

This section covers the core compliance requirements every dispensary must follow after opening. These are the rules that keep your license active, your records accurate, and your store inspection-ready at all times.