What are the New York Cannabis Dispensary Sales Operations Rules (ID Check, POS, Limits)?

What Every Sale Must Include

Every transaction must follow the same core steps:

• Verify age
• Check a valid ID
• Stay within daily purchase limits
• Use the POS correctly
• Refuse unsafe or illegal transactions

There are no shortcuts.

Who You Can Sell To

You may only sell cannabis to customers who:

• Are 21 years of age or older
• Present a valid, government-issued ID
• Are not visibly intoxicated
• Are not attempting to purchase for resale or for someone else

Regular customers do not receive ID-free privileges.

ID Check Requirements

Before every sale, staff must:

• Examine a valid government-issued ID such as a driver’s license, passport, or state ID
• Confirm the ID is real, unexpired, and matches the customer

Additional requirements:

• ID must be checked in person
• Online-only age verification is not enough
• If staff disagree about an ID, the sale must be refused

Failure to properly check ID is treated as a sale to a minor.

Who You Cannot Sell To

You must refuse sales to:

• Anyone under 21
• Anyone presenting fake, altered, or digital-only ID
• Anyone visibly intoxicated
• Anyone suspected of reselling or purchasing for someone else
• Anyone engaging in prohibited or illegal activity inside the store

If a customer becomes aggressive or pressures staff, escalate to management immediately.

Purchase Limits

New York enforces daily adult-use purchase limits.

Customers may not exceed:

• 3 ounces of cannabis flower
• 24 grams of cannabis concentrate
• 1,500 mg total THC in edibles

Limits apply per person, per day, regardless of:

• Product mix
• Number of transactions
• Number of dispensaries visited

Your POS must automatically block sales that exceed limits.

Staff must not split transactions to bypass limits.

POS Requirements

Your POS system is part of your compliance system.

It must:

• Block sales over legal purchase limits
• Record each sale by SKU, batch or lot number, quantity, and price
• Sync with inventory tracking daily
• Maintain transaction records on-site
• Allow product test results to be shown upon request

Incorrect POS setup is a compliance violation.

If the POS blocks a sale due to limits, the sale cannot proceed.

Sales Floor Rules

Your written SOP must define:

• Where ID checks occur
• How customers approach registers
• How staff handle suspicious buying patterns
• When issues escalate to a supervisor

Staff must clearly see:

• The customer’s ID
• The customer’s behavior
• The product being sold
• The POS screen during checkout

Prohibited Sales Activities

You may not:

• Sell alcohol or hold an alcohol license
• Sell unauthorized products
• Allow in-store consumption or sampling
• Offer noncompliant promotions
• Sell damaged or mislabeled products

Damaged or mislabeled products must be quarantined, not discounted.

How Discounts Affect Tax

Discount tax treatment depends on who funds the discount.

Store-funded discount
Tax is calculated on the discounted price.

Example
A $20 product sold for $10
Tax applies to $10.

Vendor-funded discount with reimbursement
Tax is calculated on the full, original price.

Example
A $20 product sold for $10 with $10 reimbursement
Tax applies to $20.

Your POS must clearly distinguish between these discount types.

Returns at the Register

Returns must follow your approved SOP.

Staff must:

• Log the return in the POS
• Move returned product to quarantine or waste
• Update inventory the same day

Returned products must never go back to the sales floor.

Cash Handling Rules

Your cash-handling SOP must include:

• Opening and closing drawer counts
• Dual verification for large drops
• Secure storage during business hours
• Procedures for theft or discrepancies

Personal and store funds must never be mixed.

Loose cash outside approved storage is prohibited.

Inspections and Enforcement

During inspections, OCM may:

• Observe live sales
• Ask staff to explain ID procedures
• Compare POS data to inventory
• Review sales logs
• Check security footage
• Verify purchase limits are enforced

Sales operations must match your written SOPs, floor plan, and POS configuration.

Why This Matters

Most retail enforcement actions involve:

• Weak ID checks
• Ignored purchase limits
• Sales to suspicious buyers
• Poor POS configuration
• Selling damaged or mislabeled products

Sales compliance is not just customer service. It is license protection.

Go Here Next

• Packaging & Labeling Requirements
• Waste, Returns, Recall & Destruction Rules
• Delivery Rules
• Labor, Payroll & Employment Law
• Inventory Management and METRC
• SOPs and Operations

Source Material

• Sales Tax Rate Publications
• Taxable Receipt Guidance (Discounts & Charges)
• Adult- Use Regulations Part 128 and 129