Daily Operations

This page explains what a COA means for retailers, how it affects product safety, customer experience, intake, audits, and inspections, and how to read it fast and correctly.

This page explains how ACH payments work for dispensaries, when they are allowed, and how they compare to card and cashless ATM systems.

This page explains how to log waste, store it, destroy it, and prove compliance. Anything that leaves your shelves without being sold, including damaged product, expired product, customer returns, or products flagged for recall, becomes a regulated event. OCM tracks waste the same way it tracks sales, and inspectors review these logs during every inspection.

This page explains whether banks can access METRC and how inventory tracking affects banking compliance.

This page explains what a SAR is and why cannabis businesses are monitored more closely by banks.

This page answers: "What do I need to do before starting buildout on my dispensary in New York?"

Dispensaries are public accommodations. Staff may ask only two questions about a service animal and cannot demand documentation. This page explains removal rules, NYC complaint risk, and how to train budtenders correctly.

Salary does not automatically remove overtime in New York. Most budtenders are non-exempt employees and must receive overtime pay after 40 hours. This page explains the rule and the risk of getting it wrong.

New York is an at-will state, but you can still be sued for wrongful termination. This page explains what you can fire for, what you cannot, and the payroll, discrimination, and retaliation traps that hit dispensaries.