Delivery Rules

Who Can Deliver

Delivery must be completed by your employees only.

• No contractors
• No gig workers
• No third-party courier companies

All delivery drivers must be W-2 employees on your payroll.

All delivery staff must be trained on:

• ID verification
• Safety procedures
• Recordkeeping and documentation

If someone is not your employee, they cannot transport cannabis for your dispensary.

Vehicle and Transport Requirements

Cannabis must be transported according to your approved security plan.

Requirements include:

• Cannabis stored in locked compartments or secured containers
• Product kept out of public view
• No access by unauthorized persons
• Vehicles matching those approved in your license records

Cannabis may not be:

• Stored in vehicles overnight
• Left unattended
• Transported during unapproved stops

Unsecured or visible cannabis is treated as a diversion and security violation.

Order Verification and Customer Requirements

Delivery is permitted only to eligible adult-use customers.

You must:

• Deliver only to customers 21 and older
• Check a valid government-issued ID at the door
• Hand cannabis only to the person who placed the order

Cannabis may never be left with:

• Doormen
• Front desks
• Neighbors
• Unattended locations

Additional requirements:

• Deliver only to the address entered at checkout
• No rerouting to alternate addresses
• If ID cannot be verified, cancel the order and return it to the store

Delivery Limits and Prohibited Activity

All standard retail purchase limits apply to delivery.

You may not:

• Add items at the door
• Modify orders during delivery
• Conduct additional transactions on-site
• Offer promotions that violate OCM rules

Delivery is prohibited to certain locations, including:

• Public parks
• Playgrounds
• Schools
• Transit stations
• Federal property

Delivery Logs and Tracking

Delivery activity must be documented at every step.

Logs must include:

• Customer name
• Delivery address
• Products and quantities
• Batch or lot numbers
• Driver name
• Time out and time delivered
• Failed delivery attempts
• Returned products

All records must be stored on-site and available for inspection.

Delivery records must match your POS and inventory system.

Handling Returns During Delivery

Returned or refused products must be treated as regulated inventory events.

You must:

• Log the return immediately
• Return the product directly to the store
• Place returned items into quarantine or waste
• Enter the event into your tracking system before the end of the day

Unlogged returns create inventory discrepancies.

Cash Handling During Delivery

If your dispensary accepts cash at delivery, your SOP must clearly define:

• How cash is stored during transport
• How cash is returned to the store
• Who reconciles and verifies cash

Cash must remain locked and secured at all times.

Drivers are not mobile ATMs.

Safety and Incident Requirements

Drivers must be trained to:

• Avoid unsafe delivery locations
• Cancel deliveries if they feel unsafe
• Document and report incidents immediately

OCM and law enforcement may review:

• Delivery logs
• Incident reports
• Security footage

At any time.

Inspection Rights

During an inspection, OCM may:

• Inspect delivery logs
• Interview delivery drivers
• Check vehicles and storage
• Review delivery SOPs
• Compare delivery activity against POS and inventory records

Delivery is reviewed as part of your retail operations.

What Happens If You Get This Wrong

Delivery violations can lead to:

• Diversion findings
• Sales to minors
• Inventory discrepancies
• Security violations

Which can result in:

• Fines
• Stop-sale orders
• Suspension of delivery privileges
• License suspension or revocation

Delivery must be treated as a compliance function, not a convenience feature.

Go Here Next

• Packaging & Labeling Requirements
• Waste, Returns, Recall & Destruction Rules
• Sales and Operations
• Delivery Rules
• Labor, Payroll & Employment Law
• Inventory Management and METRC
• SOPs and Operations

Source Material

• OCM Guidance
• MRTA