Welcome to our Help Center

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Licensing & Ownership

Licensing & Ownership

Who’s allowed to be involved and what NYS requires you to disclose.

Browse questions
Daily Operations

Daily Operations

What you have to do every day to stay compliant once you’re open.

Browse questions
Products & Safety

Products & Safety

What you’re allowed to sell and how products must be tested and labeled.

Browse questions
Inspections & Enforcement

Inspections & Enforcement

What happens during inspections and what to do if something goes wrong.

Browse questions
Money, Taxes & Banking

Money, Taxes & Banking

How cannabis money works and why normal business rules don’t apply.

Browse questions
People, Labor & Accessibility

People, Labor & Accessibility

Rules for hiring, paying, and accommodating staff, including ADA.

Browse questions
Marketing, Advertising & Communications

Marketing, Advertising & Communications

What you can say, text, email, or promote without triggering violations.

Browse questions
Medical & Hemp Program

Medical & Hemp Program

Different programs, different rules, separate from Adult-Use cannabis.

Browse questions
Reference & Legal Library

Reference & Legal Library

The underlying law and regulations, translated into plain English.

Browse questions

Popular questions?

How to contact support?

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur sint occaecat cupidatat voluptate velit esse cillum dolore eu fugiat nulla pariatur cupidatat non proident.

How to submit a support ticket?

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur sint occaecat cupidatat voluptate velit esse cillum dolore eu fugiat nulla pariatur cupidatat non proident.

Support center operating hours?

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur sint occaecat cupidatat voluptate velit esse cillum dolore eu fugiat nulla pariatur cupidatat non proident.

Types of issues supported?

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur sint occaecat cupidatat voluptate velit esse cillum dolore eu fugiat nulla pariatur cupidatat non proident.

Can’t find what your looking for?
Tell us what you need.

Ask a Question Request a Tool